Last updated June 24, 2026
Refund & Dispute Policy
This policy explains how refunds, escrow releases, and disputes work on ClaspMarket, a product operated by Apex Labs LLC. ClaspMarket is a non-custodial venue: all payments settle on the Base blockchain through smart contracts, and we never take custody of your funds.
1. Digital products
Digital products are delivered instantly after payment. Because access is granted immediately, sales of digital products are final and non-refundable, except where required by applicable law.
2. Services & escrow
Payments for services are held in an escrow smart contract rather than paid directly to the seller. Funds are released to the seller when you approve the delivery, or automatically if you do not respond within the approval window (currently 48 hours after delivery). A seller may choose to refund a buyer at any time before release.
3. Disputes
If an issue arises on a service order, the buyer and seller can propose and accept a split of the escrowed amount directly through the contract’s settlement mechanism. ClaspMarket provides this tool but is non-custodial and is not an arbiter of disputes. We do not hold the funds and do not guarantee any outcome. Both parties agree to act in good faith.
4. Chargebacks & card purchases
USDC settlement on Base is on-chain and irreversible; once funds are released they cannot be clawed back. If you bought USDC with a card through MoonPay, that purchase is governed by MoonPay’s own terms and any card disputes are handled by MoonPay and your card issuer, not by ClaspMarket.
5. Contact
Questions about a refund or dispute? Email support@claspmarket.com.